Terms & Conditions

DISCLAIMER

These conditions of hire apply to all hires by Swaray Tablescapes (Swaray) to each Customer unless the Customer is otherwise notified in writing. No variation or cancellation of any of these Conditions of hire will be binding on Swaray Tablescapes unless agreed to by a responsible officer of Swaray Tablescapes in writing. 

1. BOOKING REQUESTS

Once the Customer has sent a booking request, Swaray will confirm date availability and generate an invoice for the selected tablescape. This invoice will be valid for a period of up to two weeks (14 days) from date of issue, after which the Customer will have paid the required deposit, or forfeit the booking. As part of paying the deposit, the Customer agrees to and accepts these Terms and Conditions of Hire.

The amount quoted is for one use of the Equipment only for the hire period.  The Customer agrees that all charges for hire loss, hire extension, damage and repair will be paid and that all collection fees, legal fees or any expenses involved in the collection of these charges will be borne by the Customer.

2. DEPOSIT & PAYMENT TERMS

The Customer must pay a non-refundable 30% deposit to confirm the order.  Full payment of the order is due fourteen (14) days prior to the event.  Upon payment of the deposit the Customer will have been deemed to have accepted the Terms and Conditions of Hire. The 30% deposit is non-refundable and non-transferable.

The Customer invoiced is liable for all payments and additional damages incurred by Swaray. If the Customer is enquiring and booking on behalf of another person, they accept full liability on behalf of the third party and all associated charges.

The Company has the right to cancel a booking if a full payment is not received within 72hr from the delivery/pick up date. A handling fee of a minimum of $150 will be charged if the booking is cancelled due to late payments.

It is the hirer's responsibility to ensure that all details and items on the issued invoice are correct, including all subsequent invoices issued if changes are made. The Company does not accept responsibility for incorrect items sent if they are stated on the invoice and paid for by the client.

Payments may be made by direct bank transfer.

3. SECURITY BOND

The Customer must pay a security bond to the value of 30% of the total booking charge. The security bond will be added to the Customer invoice and will be due with full payment fourteen (14 days) prior to the event. The Customer agrees to pay the Swaray’s hire charge, delivery fee and any other charges that may incur due to loss or damage.

Swaray reserves the right to charge a security bond and release the funds after the event or withhold any amount (to the value of the charge) in the event of loss, damages and additional costs associated with the booking. This amount will be released in full to the Customers’ nominated bank account within seven (7) days following the event, providing the items are returned in their original condition, and no additional charges apply.

If the additional charges exceed the security bond amount, Swaray reserves the right to charge the Customer the balance owing by invoice. The Customer must pay the invoice within seven (7) days of the date of the invoice.

Swaray has the right to cancel a booking if a security bond is not received within 72hr from the delivery/pick up date

4. CANCELLATION OF ORDERS

Cancellations that are made more than fourteen (14) days from delivery will receive a refund of any funds remitted, excluding the booking deposit. Cancelled bookings within fourteen (14) days from the event date incur a 100% cancellation fee (excluding delivery and labour costs) due to loss of opportunity. If the booking is postponed on more than one occasion, a full cancellation fee will apply.

5. FINAL NUMBERS

Final guest numbers are due fourteen (14) working days (excluding public holidays) prior to the Customer’s event, and will be confirmed with the final invoice. These are the minimum guest on which we will base all charges on; numbers may increase after this point by mutual agreement and based on availability. An administration fee may apply.

6. HIRE PERIOD

The hire period includes delivery the day prior to the customers event, and pick will be arranged the day after, unless agreed upon mutually in writing by both parties. Failure to return the equipment or inability for our drivers to access the tablescapes for pick up will incur a daily charge for the equipment for any days beyond the agreed hire period. Any additional charges incurred will be invoiced. If the Customer fails to return the tablescape, the Customer gives us permission to enter the premises of where the tablescape is held to collect the tablescape.

7. DELIVERY FEES

Swaray charges a flat delivery fee based on location. The delivery fee will be added to the customer invoice and due 14 days prior to the event date.
Delivery fees are outlined as follows:

  • Northern Beaches, Lower North Shore & Upper North Shore - $25

  • Inner West, CBD & Eastern Suburbs - $35

  • South West, Southern Sydney & Sutherland Shire - $45

  • Outer West, North West & Parramatta - $45

Any delivery requests outside of these locations will be individually quoted on a case by case basis.

8. LOSS AND DAMAGES

Swaray must be notified immediately of any lost or damaged items during the hire period. Swaray reserves the right to withhold the Customer security bond to any amount (to the value of the charge) in the event of loss, damages and additional costs associated with the booking.
Damage charges are outlined below:

  • Glassware: $15

  • Cutlery: $5 per piece

  • Plates: $25

  • Tablecloth & Napkins: $150, $10

  • Small Vase: $5

  • Large Vase: $15

  • Candle Holders: $10